SecurePaging was designed to solve one problem: provide secure, reliable, and compliant urgent messaging.
Oncall operations through disaster recovery all have one common element, urgency. This is where most communication channels fall short and why pagers have survived well passed the end of their functional adequacy and appropriateness.
E-mail may not get looked at for hours. The same for messages in an electronic health record. It may be days before a Sharepoint post is even seen. However, these communication platforms are vital to the operations of many organizations and are used in a manner which results in little overlap.
There are now dozens of HIPAA compliant secure messaging apps on the market, each trying to be a communications hub. These products' broad scope, more often then not:
✗ Introduce large overlaps with the organization's existing technology catalog.
✗ Cause end-user inefficiency in having to manage an additional active message queue as well as general user confussion in determining which is the appropriate messaging platform for their message.
✗ Cause greater legal complexity for organizations in managing the lifecycle of their data.
✗ Increase risks for the organization due to excesive storage of sensitive data on end-users devices.
✗ Add significant administrative burdens to both the organization's technical staff and their end-users as the organization will be forced to manage the app's product lifecycle against a portfolio of nearly infinitely disparate end-user devices.
✗ Increase the likelihood that urgent messages are missed due to the "noise" of the non-urgent messaging.
SecurePaging™ just does urgent messaging... as such, we do it very, very well. Our industry leading platform allows us to:
Capture urgent messages generated through our:
- Mobile-First, web based, user interface
- E-mail interface
- REST API
- Hosted webforms
- Hosted Voicemail boxes
Send urgent messages to:
- A User
- A department's oncall personnel
- An entire department
- An entire group
- An entire location
- The entire organization