From on-call operations through business continuity, SecurePaging enables organizations to effectively manage their urgent communications, thus freeing them to focus on resolutions.
SecurePaging provides an "out of band" communication channel that can rapidly reach any or all parts of a company, without reliance on existing business systems/infrastructure.
Critical messages can be targeted to:
- individual personnel
- entire departments (or just the department's on-call personnel)
- entire locations
- entire groups
- the entire organization
Quickly notify personnel of delays/closings due to hazardous conditions.
Provide real-time instructions to an entire location during a "security event".
Event -> Response
- Critical IT systems alert handling (via our API or E-Mail interfaces)
- Security dispatches
- Facilities and Custodial dispatches
- Communicate a "last second" venue change for your monthly department wide meeting
- Call an urgent "All hands" team (group) meeting
- Provide critical updates to sales personnel at a strategic client's site
Patients call (or are routed to) an urgent message telephone number (a SecurePaging voicemail-box). The patient leaves a message then SecurePaging pages the Doctor on-call. The Doctor opens the page, listens to the voicemail, calls the patient back, adds any notes she feels necessary, and marks the page as closed.
SecurePaging allows medical offices to reduce expense, improve quality of care and increase efficiency by eliminating 3rd party answering services (which are both expensive and prone to errors).
A server crosses a critical performance threshold and makes an API call (or sends an e-mail) to the IT Server Support Department. The Department's on-call person receives the page and takes action, before users are affected.
Internal Off Hours Support
It's 2am and your Vice President of sales, who is pitching a strategic client in the morning, can't access a necessary IT resource. Your VP simply pages the IT Support Department and help will be on its way.
Premium Customer Support
Voicemail boxes or hosted webforms allow your customers to reach you when they need you most.